Without customers/people buying your products/services, You don’t have business at all, I will show you how to provide great customer care in your business. The following are some of the ideas you can apply in your business in order to thrive.
Focus on value, not on price
Trying to constantly provide the lowest price while competing with other businesses is not always easy to achieve, especially if you’re trying to make a profit. However, you don’t have to worry about price.
Instead, you should focus on the value that your business provides. In other words, if your business has fair prices, quality products and excellent customer service, then you shouldn’t have any problem competing with the best of them.
Provide value and your customers will keep coming back to you, even if you are slightly more expensive than your competitors, because you put a smile on their faces and that makes all the difference.
The best way to build trust is by keeping your promises. Don’t make customers promises that you won’t be able to follow through on. This is the quickest and easiest way to upset a customer. If you say you will deliver an item on a specific date, then make sure it gets done on that date.
Don’t set unrealistic goals that you can’t keep, and make sure you’re always honest with your customers. Building trust means showing your customers that your business is reliable, trustworthy and has their best interests in mind.
Treat your employees well
You should always lead by example and the best way to do this is to start with your employees. It’s important to show your employees that you value and respect them. Find ways to show your appreciation, such as by regularly thanking staff members and telling them what a valuable part of the team they are.
Remember that how you treat your employees will have a huge impact on your business. Employees who are treated well and are happy will be more likely to give customers the good service and respect that your business wants to provide. They will probably also be more willing to do additional tasks and to go that extra mile
All it takes is one rude employee to create a negative impression of your entire business, so treat your employees in the same way as you want them to treat your customers. Happy employees will lead to happy customers.
Handle complaints promptly
The first step when handling a complaint is to listen. Ask open ended questions to determine what exactly it is that your customer is unhappy about and what can be done to rectify the situation. Don’t jump to conclusions and assume that you know what the customer has to say.
It may also be useful to find out what solution your customer has in mind, instead of providing one, as your customer may be happy with something that’s a lot simpler than you expected.
Customer care by business owner & his/her employees are the backbone of any business. Customers are not cash cows or your money maker. They are one of the major stakeholders in your business, without customers, you wouldn’t have business.
Therefore, by applying the ideas above, you can offer your customers exceptional customer service and reap the benefits. So give them great service. It’s worth it!